Cancellation of Orders & Returns
Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 2 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, please do so by phone and confirm by email the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply:-
When you receive your order, as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you have changed your mind and wish to cancel (your right to withdraw) you have 14 days starting the day after you have received the goods and then 14 days to return the ordered products. The goods must be returned unused, unopened and in the same condition as they were originally despatched from FlightSocks.info. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us
Please contact us by phone to confirm which items are being returned. You will be requested to return the goods by second class post and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods. The parcel and its contents are your responsibility until they reach us and we strongly recommend that you obtain Proof of Postage, as you will need this to make a claim with Royal Mail should your parcel be lost.
If there is a problem with the goods please let us know promptly and we will deal with the matter in accordance with your legal rights.
It is always helpful to know why you have changed your mind and cancelled an order.